You hear the horror stories where a “bad” furniture delivery service causes damage delivering your new furniture while you (the customer) get lost between the furniture store and the delivery service until you end up stuck with damaged furniture, no deposit, and/or fees.
Or maybe you were told your outdoor furniture would be delivered within a certain window of time only to be left wondering when (or if) your furniture would ever arrive. And now, you are worried that it will happen again.
So, what should you look out for when having your furniture delivered from furniture stores (and what can you do to protect yourself from unscrupulous delivery services)?
Who Is Responsible for Damaged Patio Furniture?
We all know that even seemingly perfect boxes can contain damaged merchandise. No matter how much your delivery service seems to be in a rush to deliver your patio furniture, you should always refuse to sign anything until you have inspected your goods for damages.
In order to protect yourself, you should only agree to let a delivery team leave prior to inspection if they agree to let you sign the Proof of Delivery with a “Damage” designation. Your best defense against damage is refusal to let a team leave prior to inspection of the furniture.
Outdoor Furniture Delivery – Were You Given Advance Notice
A reputable delivery service will provide you both with a window within which you can expect delivery and alert you again prior to delivery. If they anticipate a delay a good delivery service will apologize, explain the delay, and offer you the opportunity to find a better scheduling fit (many companies will also offer you some form of delivery rebate for the delays).
In addition, with regards to delivery dates, on-time delivery is part of the price you negotiate with a delivery service. So, if you find your deliveries delayed beyond the agreed upon date, you should send a letter in writing to the company and to your credit card company or bank alerting all parties to your willingness to take legal action if there is not a rapid and discounted careful delivery.
Restocking Charges, Fees, and Deposits
In general, the more complicated the delivery agreement the more skeptical you should be about the prospects for timely and safe delivery. However, if you do get caught with bad delivery, if you did not cause the damages you should not be held liable for things like “restocking fees” (or have your deposit held or kept). Again, it is a good practice to send a letter to the company and your credit card company or bank explaining the situation and threatening legal action absent a timely resolution.
If you follow these tips, there is no reason that you should ever be left living your own “outdoor furniture delivery horror story “.
Contact Vancouver Sofa company for any questions you may have.